COVID-19 Related

Updated: Apr 11

updated April, 2022

Veterinarians are an essential business.

Our hours are M-F 8-6 and Sat. 9-1

NEW: beginning Monday, 2/28/22 closed daily M-F 12:30 - 1:30pm

The following policies are in place so we can continue safely treating patients.

ALL clients are to wear masks, while in the hospital, regardless of vaccination status.

REGARDING appointments:

Clients may walk in with their pet as long a mask is worn inside.

Only one person per appointment and social distancing is to be maintained if you wish to stay in the lobby. To keep everyone safe, masks need to be worn and properly if coming into the hospital.

You may stay outside while waiting, but PLEASE let us know you are here!

We can bring your pet in when we are ready to run your appointment, if you do not wish to enter at all.

REGARDING food and medication requests:

We ask that you give a minimum of 24-hour notice on all food and medication refills.

Emails, PetDesk, and using the script-line prompt when calling, keeps our phone lines open. We will call to notify you when your order is ready. Please be prepared to pay at that time, if possible.

It helps with the amount of time spent on phone calls, especially in the busiest time of afternoon.

Once ready, you will not have to call prior to entering the building to retrieve them.

Just come in, to the check-out desk and we will take care of you!

MASKS are required to enter.

Be aware that med refills and appointments may take a bit longer due to understaffing and COVID-19 sanitizing protocols that are still on-going. Due to only a percentage of persons being vaccinated (whether for personal reasons, or inability to get vaccinated), Covid-19 is still a risk for many. We want all staff and clients to feel safe in our facility.

In case you are unaware, all veterinarians have had a surge in case load.

Getting an appointment usually takes longer than normal, so please plan ahead for vaccinations and other wellness visits. Like many businesses in Ohio, it has been a challenge to obtain new qualified staff. We will change protocols as we deem necessary, to give you the best quality medicine and care we can provide.

If you are late for an appointment, you may be asked to reschedule.

We appreciate your understanding. Stay SAFE out there!