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COVID-19 and Protocol Related

Updated: Feb 27

updated February 2023

Veterinarians are an essential business.

Our hours are M-F 8-6 and Sat. 9-1

NEW: closed daily M-F 12:30 - 1:30pm

The MASK mandate has been lifted at our facility.

For our clients, wearing of masks is completely optional, common-sense rules apply.

As always, we encourage staying at home or wearing a mask if you are feeling unwell.

Masks are no longer provided to clients, please bring your own if needed.

If you are immune compromised, you may ask that staff wear masks while in your presence.

In the coming months, folks may be wearing masks, because they prefer to.

REGARDING food and medication requests:

We require a minimum of 24-hour notice on ALL food and medication refills.

The preventatives that we carry are prescription.

They go through the same pharmacy protocols as other medications to ensure accuracy and safety.

Please, give us at least 24 hours' notice, when placing your order.

We do our best to fill requests as quickly as possible.

Emails, PetDesk, and using the script-line prompt when calling in med or food requests, helps to keep our phone lines open, and reduces waiting on hold for other things.

We can call or text to notify you when your order is ready.

Be aware that med refills and appointments may still take a bit longer due to understaffing and sanitizing protocols that are on-going.

We want all staff and clients to feel safe in our facility.

In case you are unaware, all veterinarians have had a surge in case load.

Getting an appointment usually takes longer than normal, so please plan ahead for vaccinations and other wellness visits. Like many businesses in Ohio, it has been a challenge to obtain new qualified staff. We will change protocols as we deem necessary, to give you the best quality medicine and care we can provide.

If you are late for an appointment, you may be asked to reschedule.

We appreciate your understanding. Stay SAFE out there!

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