Veterinarians are an essential business.
Our hours are M-F 8-6 and Sat. 9-1
These policy changes are occurring to slowly and safely return to normalcy.
PLEASE call: 330 678-2770 when you arrive for medicine OR food pick-ups.
ALL clients are asked to wear masks, while in the hospital.
The lobby is open for those wishing to get out of the heat while waiting for an appointment. No call is necessary, you may walk in with your pet as long as you are masked for appointments. Only one person per appointment and social distancing is to be maintained if you wish to stay in the lobby. To keep everyone safe, masks need to be worn and properly if coming into the hospital.
You may stay outside while waiting, but PLEASE let us know you are here!
We can bring your pet in when we are ready to run your appointment, if you do not wish to enter at all.
Prescriptions are still picked up in the exit vestibule by the dog statue, to the left of the main front door. We ask that you give 24 hour notice on all food and prescription refills. Emails and using the script-line prompt when calling, keeps our phone lines open. We will call to notify you when your order is ready. Please be prepared to pay at that time, if possible. It helps with the amount of time spent on phone calls. As multiple people may be coming to pick up meds or food, also call when you have arrived at the hospital, not en route.
Be aware that med refills and appts. may take a bit longer due to understaffing and COVID-19 sanitizing protocols are still on-going. Due to only a percentage of persons being vaccinated (whether for personal reasons, or inability to get vaccinated), Covid-19 is still a risk for many. We want all staff and clients to feel safe in our facility.
In case you are unaware, most veterinarians chose to only offer curbside service to clients during COVID-19. Recently, all veterinarians in the area have had a surge of case load. Like many businesses in Ohio it has been a challenge to obtain new qualified staff. We will change protocols as we deem necessary, to give you the best quality medicine and care we can provide.
If you are late you may be asked to reschedule to a later time or date.
We appreciate your understanding. Stay SAFE out there!