Dr. Theresa L. Heibel
Dr. Theresa Heibel, DVM, has worked at Memorial Animal Hospital since 1998, and has been the owner since 2002. Originally from outside Kansas City, she graduated from Kansas State University College of Veterinary Medicine in 1995. After graduation she went to work for an all dairy/equine practice in upstate New York. There she enjoyed the animals but soon moved on to a small animal practice in southern Ohio. It was in Ohio where she began her love of small animal surgery. After two years, she met Dr. Charles Beutel, and began to practice at what is now Memorial Animal Hospital.
Theresa and her husband, Scott have two children, Jesse and Riley. They feel lucky to own a small farm that allows them to have more pets than most. They currently have two dogs, four cats, two horses, and seven cows. All of the cats and one dog are rescue animals. As a veterinarian, Theresa has a strong interest in surgery, dermatology, and behavioral issues. Everyday she gets to do something different. “I still see things I’ve never seen and continue to learn.” Prior to obtaining her degree she worked as a kennel assistant/ bather and also for United Van Lines packing houses. She spends the majority of her free time with her children, enjoying horseback riding, gardening, sports, and just generally being outside.
Dr. Andrew D. Maglott
Dr. Andrew Maglott grew up in Maryland and first came to Ohio in 1989 to attend undergraduate studies at Bowling Green. He is a 1997 graduate of The Ohio State University College of Veterinary Medicine. He has been with Memorial Animal Hospital since 2001. Dr. Maglott resides locally with his wife and two sons. The family has two dogs, Scout and Kenzie and two cats, Hermes and Meow. He loves that each day is different and that he is always learning new things. In his plethora of spare time, he enjoys running, reading, x-country skiing and cooking.
Dr. Nicole Bayless
Dr. Nicole Bayless, a Kent native, graduated from Kent State University in 2009 before relocating to Tennessee. She graduated from the University of Tennessee College of Veterinary Medicine in 2013 and was excited to return home to the community in which she grew up. Her veterinary interests include soft tissue surgery, nutrition and behavior. Dr Bayless currently lives in Kent with her husband and their three rambunctious rescue cats, Lil Moo (the 2 1/2 footed wild child), Yoda (the evil mastermind) and New Kid (the calm pretty boy). In her spare time she enjoys reading, photography and relaxing with her family and friends.
Dr. Megan Pozza
Dr. Megan Pozza joined Memorial Animal Hospital in January 2017. A native of North Canton, Dr. Pozza graduated from the Ohio State University with her B.S. in Zoology in 2008, and with her D.V.M in 2013. Her professional interests include internal medicine, feline medicine and behavior, and clinical pathology. Dr. Pozza resides in Akron, Ohio with her husband Andrew and their furry crew: two cats (Abby and Calvin), one border collie mix (Waffle), one curmudgeonly chihuahua mix (Marty, also known as “the churlish chihuahua”), and one chinchilla (Millie). In her free time Dr. Pozza enjoys photography (particularly pets and nature photography), hiking, yoga, and gardening.
Jason has been employed in different capacities at Memorial Animal Hospital (formerly known as Banks and Beutel Veterinary Hospital). He first started out as a veterinary assistant and is currently the practice manager. This entails as Dr. Heibel has said “…doing everything I don’t have the time to do or want to do…”. Which in reality means: researching, installing and maintaining veterinary equipment and informational systems; trouble shooting facility issues; all things HR related, business/financial management and protocols, and dealing with day to day problems as they arise. Jason graduated from Kenyon College with a degree in Economics and a minor in Art History and also attended Kent State University’s School of Architecture. He grew up in Rootstown and enjoys spending time with his wife Molly and three children Charlie, Corinne, and Camille. In the fall he has been known to reside in, “his little fantasy football world”. When he has the time he also enjoys playing golf. Nick (aka “The Nickster” or “Nickalicious”), a black Pug from the dog pound is their family friend.
Kim has been a Registered Veterinary Technician for 20+ years, graduating from Central Carolina Community College in 1995. She spent four years working as a veterinary technician in Fayetteville NC until the family moved back to their Ohio roots after her husband finished his tour with the Air Force. She has been with Memorial Animal Hospital for over 20 years. She lives in Stow with her husband and two sons Allen and Nicholas. They have two dogs; Indi, a boxer mix, and Charlotte a "mini boxer". Kim enjoys spending time with her family and following hers sons athletic activities. Her favorite hobbies are football, hiking, feeding apples to hippos and camping.
Lauren is a registered veterinarian technician, receiving her degree, Associate of Applied Science in Veterinary Technology from Cuyahoga Community College in 2011. She grew up in Old Brooklyn a Cleveland suburb, and moved to our area about 10 years ago. She loves assisting the doctors with procedures and has a special liking for our feline friends. She worked several years as a groomer, before becoming a RVT. Lauren has several pets of her own; a silly Shih Tzu named Gretchen, two spoiled cats (Lorado and Snarf), and one very spoiled canary! When not working she enjoys all things outdoors; camping, fishing, kayaking and gardening.
Ashley has lived in Ohio for her entire life and has associates degrees in applied science and animal science. Ashley enjoys that her position allows her the ability to be the voice for every patient and provide the best possible care for every pet that walks through our doors. Ashley currently has 5 pets who are all rescues-her two dogs Scarlet Rose-a pit mix and Gracie Grey-a lab mix; as well as three cats Juliet, Winston and Ellie. When she is not working, Ashley enjoys camping, hiking, gardening, and watching The Ohio State Buckeyes football.
Nicole grew up in Mentor and has spent her entire life in Ohio. She has an associates degree in Veterinary Technology and is also fear free certified. Nicole enjoys being able to give our patients hands-on care as well as providing client education. She has over ten years of experience at specialty clinics in their emergency and internal medicine departments. Nicole currently has 3 dogs-Penny, Monty, and Mabel as well as 4 cats-Martini, Hemi, Hetfield, and Bernie. When she is not working, Nicole enjoys speding time with her 2 legged and 4 legged family members, reading, cooking, and volunteering with animals.
Customer Care Representatives
Cathy is Memorial Animal Hospital’s Customer Service Manager. While working at a nationally well-known animal hospital in Boston, she finally knew what it felt like to have a career that she believed in full heartedly. Cathy is an advocate for our furry friends and always tries to do right by them and their humans. After working there for 8 years she has returned to the area she grew up in. “I love being in a field that is constantly changing and evolving. I learn something new all the time and love watching how the care for our furry friends gets better and better!” Cathy has several pets of her own. Nova is a cat, or rather a dog stuck in a cats body. He likes to give kisses and play fetch. Kitten another cat, is a foster failure, coming into her life at just a few hours old and surviving against all odds. Cathy also has Lilly her horse, who is the love of her life.
Laura graduated with an Associate of Applied Science in Recreation and Wildlife Management and worked in various fields of wildlife management and horticulture. She grew up in NW Ohio, but has been in NE Ohio for quite some time. Originally hired as an assistant she now manages the landscape and is the social media coordinator. She and her husband have Sydney an ever-happy mutt. They have 2 cats, both are rescues. A kitten named Bobcat found behind the old hospital while maintaining flower beds and Cooney was discovered at her husband’s workplace. They have kept several large indoor fish tanks both marine and freshwater and a small pond with fish. Favorite activities include gardening, birding and reading.
Erin joined the reception staff at the hospital in April of 2013. She has spent nearly 50 years living in Kent. She has two wonderful dogs Chloe & Cynda. Erin loves animals and enjoys the chance to see different cats and dogs everyday. She loves people and it’s apparent in her interactions with clients. Her favorite activities outside of work are spending time with her granddaughter, family, dogs, and listening to music.
Alicia is the director of communication and marketing here at Memorial Animal Hospital, and spends the majority of her time up at the front desk when she’s not working behind the scenes on the website as well as the social media and advertising platforms. Alicia grew up in Cleveland and moved to Kent, where she graduated with a Bachelors degree in Applied Communications. She grew up taking care of and raising all kinds of animals-show dogs, fish, birds, salamanders, reptiles, and cats. Her home in Ravenna is run by her "own personal zoo" which consists of 4 cats (Niko, Kali, Jack, and Panther), her turtle (Gus), bearded dragon (G), and crested gecko-(Dart). When she is not working at Memorial, Alicia enjoys doing yard work, watching spooky movies, playing tennis, and spending time with friends.
Lindsey grew up in Windham, Ohio where she lived her whole life and now lives with her two dogs-Sam, a 10 year old shepherd – husky mix, and Luke, a 3 year old labrador. She is the Veterinary Assistant Supervisor and enjoys working hands on with animals. Her previous employment included 4 years at a nursing home, and 2 years at another animal hospital. When not at work, Lindsey enjoys spending time with her husband and her son. In her downtime, she like to binge watch different shows on Netflix.
Jodi has worked at Memorial Animal Hospital since February 2002. She has assumed extra duties through time and now is our Senior Assistant responsible for training our incoming assistants. She also manages our lab and inventory. Jodi has two dogs; a poodle named Pippy and an Akita named Yeti. Three wonderful cats also have a special place in the household. Best thing about her job is the involvement with the animals and helping to keep them healthy. In her spare time she is learning to play guitar well and enjoys activities with her dogs.
Odessa joined the Memorial Animal Hospital team in May of 2014. She grew up in Beloit Ohio, and graduated from Kent State University with a BA in English Literature. Previously she held a job making dog collars. Odessa enjoys the kitten and puppy appointments best. She has two cats Bruce and Whisper. When she’s not busy willing them to do her bidding she pursues several other hobbies including; reading, writing, cooking, eating, crocheting, feminism, linguistics, internet pursuits and making lists of her hobbies.
Josh joined Memorial Animal Hospital as a Veterinary Assistant in June 2017. Growing up in Chardon, Josh has spent his whole life in Ohio where he made his way to Northcoast Medical Training Academy and earned his certificate in Veterinary Assisting. Josh was previously employed at a kennel where, on occasion, they were responsible for taking care of over 100 dogs! His favorite part of working at Memorial Animal Hospital is being able to help animals while building relationships with those animals and their owners. When he is not working, Josh like to spend his time at home with his wife and their dogs Rex – a black lab mix, and Xena – a lovable mixed breed.
Ashley grew up in Ohio and has spent her whole life here. She has a Bachelors Degree in Communication Studies from KSU and is currently studying to become a Veterinary Technician. Ashley really enjoys being able to work with our patients and being part of helping them to live healthy lives. Ashley shares her life with Flash-a paint horse, Remy Martin-a pit bull, Paisley-a dutch rabbit, and Percy-an English Angora rabbit. When she is not at work, Ashley enjoys horseback riding, snowboarding, water sports, reading, and hiking.
Christine grew up in Newton Falls and has spent her whole life in Ohio. She has received her Certificate of completion in Animal Science and has always wanted to work in this field. Christine had nearly four years of experience before joining our team. Her favorite part about her position is being able to help our patients live happy and healthy lives. Christine has Odin, a Norwegian Elkhound, and two rescue kitties-Persephone and Cleopatra. When she is not working, Christine enjoys going to concerts, spending time in nature, and eating pizza.
Bed & Biscuit Team
Jeanee joined our team in August 2004 as an assistant. She works up front as a receptionist but also assists in other departments when needed such as helping the doctors with appointments as well as helping in our boarding facility-The Bed and Biscuit. Jeanee enjoys spending her free time with her two dogs and five cats.
Nikki was born in Littleport England while her dad served in the U.S. Air Force, her family moved to the Kent area just about 14 years ago. She has 2 dogs Temperance and Maxine and 2 cats Mr. T and Morgan. She obtained a certificate in a veterinary assistance program, after being a stay at home mom for several years. She loves interacting with pets and clients alike. When she is not at work she enjoys spending time with her family.
Megan joined the Memorial Animal Hospital team in 2017 and has been working in this field for over 5 years. She currently has an Associates Degree in Applied Science and Veterinary Technology and is studying to become a Veterinary Technician. Megan enjoys getting to personally know each client as well as their pets and learning new things everyday, Megan currently has a spoiled princess named Maggie (poodle mix) and a very spunky diva cat named Penelope. When she is not working Megan enjoys fishing, spending time with friends and family, reading, kayaking, and watching Netflix.
Ashley grew up in Kent. She graduated from Northcoast Medical Training Academy with a certificate in veterinary assisting. She is currently owned by her black lab mix Oscar, and her four cats Juno, Rorschach, Trouble and Zammis. She also shares her life with two birds, a turtle, a uromastyx and an African Sulcata tortoise. Years ago she worked in a privately owned pet shop where her daily routine included caring for a variety of exotic animals that were NOT for sale, but lived at the store. This included two Nigerian dwarf goats, a 16 yr old cockatoo, two full-grown african snakeheads, and a juvenile American alligator which was hand fed. All digits still present! Ashley enjoys hiking and swimming with her dog, eating insanely spicy foods and watching old science fiction movies. She loves working at The Bed and Biscuit simply because of the bonds she forms with the animals and the owners.